Terms and Conditions

Terms and Conditions – Aesthetic Services

Welcome to our aesthetics services in Swansea! We’re excited to have you with us and want to ensure that your experience is both positive and enjoyable. Please take a moment to read through our terms and conditions to help set clear expectations for our services.

1. Professionalism and Respect
We pride ourselves on creating a welcoming and respectful environment for all clients. Any form of bullying or hate speech towards clients, staff, or others will not be tolerated. Inappropriate behaviour will result in removal from the platform and/or refusal of service.

2. Cancellation Policy
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. We understand that life happens, but this allows us to offer your time slot to other clients.

3. Late Policy
We understand that sometimes delays are unavoidable. While we will do our best to accommodate late arrivals, please note that this may not always be possible, and we may need to reschedule your appointment. Arriving on time ensures that we have enough time to provide you with the highest level of care.

4. Client Confidentiality
Your privacy is important to us. All personal information shared with us will be kept strictly confidential and will not be shared with any third party without your consent, except as required by law.

5. Liability and Disclaimer
We take great care to provide high-quality treatments in a safe environment. However, we cannot be held responsible for any damage to personal property during treatments or any risks associated with procedures. We will provide you with full aftercare instructions to minimize risk, but please be aware that results may vary, and no guarantees regarding outcomes can be made.

6. Medical Conditions
It is the client’s responsibility to disclose any relevant medical conditions or allergies prior to treatment. This information helps us ensure your safety and tailor the treatment to your needs.

7. Aftercare and Potential Complications
Clear instructions on aftercare will be provided to help you maintain the best possible results and avoid complications. Should any concerns arise after treatment, please don’t hesitate to contact us for further guidance.

8. Governing Body
As an Advanced Nurse Practitioner, I am governed by the Royal College of Nursing (RCN), ensuring the highest standards of care and professionalism in every treatment provided.

9. No Refund Policy
Once a product has been purchased and used during your treatment, we are unable to offer refunds. This is to ensure the safety and quality of all products and services.

By booking an appointment, you agree to these terms. We’re here to make your experience as pleasant and professional as possible. Thank you for choosing us for your aesthetics treatments!